Common Issues and Solutions:

"Item not recognized" when scanning:

• •The product barcode may not be in your inventory
• •Solution: Add the product to your Inventory with its barcode
• •Ensure barcode format matches (EAN-13, UPC-A, etc.)

Camera not opening:

• •The customer's browser may have blocked camera access
• •Solution: Customer should allow camera permissions when prompted
• •Works best on Chrome, Safari, and Firefox mobile browsers

Duplicate items not adding:

• •This is by design! Each product can only be in the cart once
• •Customer should use the + button to increase quantity

Payment timer expired:

• •Customer can go back and re-initiate payment
• •The cart is preserved during the session

Customer can't access the link:

• •The billing portal is public — no login required
• •Check that self-billing is enabled in Settings
• •Verify the URL is correct

PIN not accepted:

• •The PIN rotates every 15 seconds — ensure the customer enters the current PIN
• •Try refreshing the PIN and sharing the new one
• •Check that the customer is entering digits only