Customer Experience Walkthrough
Let customers scan, cart, pay — and auto-generate invoices
Here's exactly what your customer sees when they open your self-billing link:
- •A premium loading animation plays while the portal connects
- •Your business name and logo are displayed
- •A welcome message appears (customizable in Settings)
Step 1: Loading & Welcome
- •The phone camera opens automatically
- •A scan reticle guides the customer to point at barcodes
- •Product details appear instantly upon successful scan
- •A notification confirms "Item added!" or "Already in cart"
- •Duplicate scans are blocked — the same product can only be added once
Step 2: Scanning Products
- •Customers tap the shopping cart icon to review their order
- •Each item shows: name, price, tax rate, and quantity
- •Plus (+) button: Increase quantity (up to available stock)
- •Minus (-) button: Decrease quantity; at 1, tapping minus removes the item entirely
- •Price totals update in real-time
Step 3: Reviewing the Cart
- •Customer enters: Name, Email, Phone, and Address
- •Email or Phone is required for invoice delivery
Step 4: Customer Details
- •Online Payment: UPI QR code or payment link displayed with a 5-minute timer
- •Manual PIN: Customer enters the PIN shown on your device
- •Payment status is verified in real-time
Step 5: Payment
- •Confetti animation plays on payment confirmation
- •Invoice is auto-generated using your preferred template
- •Invoice is automatically sent via email/WhatsApp
- •Portal resets after 5 seconds, ready for the next customer
Step 6: Success
Pro Tips
- Walk your first few customers through the process — they'll get the hang of it quickly
- The portal works offline-first: if a scan fails, the customer can retry immediately
- Stock levels are checked in real-time — out-of-stock items can't be added